Navigant Account Growth Executive - Revenue Cycle - Navigant Cymetrix - Remote Location in DOVER, Delaware

Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at

Navigant Cymetrix unites the strengths of four category-leading companies to address the complexities of today’s healthcare system. We design, develop and implement integrated, patient-centered solutions for sustained improvements in performance and profitability, working collaboratively across a spectrum of customers that encompasses hospitals, health systems, physician practice groups and payers.

Working under the general direction of the Managing Director of Account Management with oversight from Business Development leadership, the Account Growth Executive serves as the primary liaison between the Revenue Cycle Operations teams and his/her assigned Clients for all aspects of the Revenue Cycle and Client Satisfaction. This position will be responsible for maintaining a successful client relationship, understanding client strategies, and linking client initiatives to additional service offerings. In addition, this position will develop an understanding of the Client’s Revenue Cycle KPI’s and quality measures. This position will proactively identify opportunities for additional revenue cycle improvement initiatives and partner with the Client and revenue cycle management leadership to develop business based on these plans. The Account Executive will possess both operational and business skills to recommend, engage and manage their client’s expectations. The Account Executive will perform any and all job related duties as assigned.

Essential Job Functions

  • Knowledge of healthcare access management, billing, finance and accounting principles of both Hospital and Physician revenue cycle

  • Excellent verbal and written communication skills

  • Knowledge of HFMA MAP metrics

  • Strong attention to details and accuracy, using problem-solving skills and analytical thinking

  • Ability to successfully prioritize and manage numerous tasks simultaneously

  • Excellent strategic planning and client facing skills

  • Ability to recognize client needs and bring additional Navigant capabilities to drive additional value with clients

  • Meet and anticipate Client needs

  • Well versed in developing and sustaining effective relationships with senior management & identifying opportunities within the client’s network

Duties and Responsibilities

  • Build & maintain trusted relationships with key client executives

  • Ensure willing client participation in Navigant Cymetrix Reference Program through engagement with Client needs and NCI Operations.

  • Facilitate a governance structure that includes weekly, bi-weekly or monthly operational performance reviews with appropriate client executives, based upon services model in place for the Client

  • Direct the analysis and creation of the month end reporting package for Navigant Cymetrix and Client

  • By engaging and listening, continue to look for new opportunities for our services

  • Embrace the values and mission of the client while promoting the Navigant Cymetrix values thus creating a positive work environment

  • Establishes and manages effective, consistent communication with Client personnel and Navigant Cymetrix team members

  • Manage the contract’s profit and loss to exceed budget expectations in coordination with Operations

  • Monitor our results against the key performance indicators

  • Fully understand the Client contract and specifically manage scope and/or baseline changes as well as adherence

  • Monitor A/R Performance, including but not limited to: Unbilled Inventory, Bad Debt, Charity, Aging, Cash Collections, Payer Realization Rates, Credit Balances, Charge Capture, and CDM

  • Identifies and address business needs; provides guidance and timely responses to questions and requests

  • Awareness of ongoing issues and priority list for Entity and EBO

  • Establishes and develops collaborative relationships with Client Staff and NCI Staff

  • Attends and participates in Client meetings and committees, as appropriate

  • Provide insights to operations to enhance delivery models & outcomes that meet the client’s expectations

Account Growth

As the client’s environment is understood, recognize ways for Navigant to drive more value through other solution offerings

  • Responsible for keeping clients educated on Navigant and Navigant Cymetrix capabilities to solve for other challenges

  • Lead strategic development and understanding of key buyer values, win themes and the overall win strategy when competing for new business with client base

  • Lead the proposal development and/or presentation development

  • Keep client apprised of thought leadership and Navigant sponsored events

  • Active participation in HFMA regional and national events.

  • Contribute $x of billed revenue to Navigant and Navigant Cymetrix

  • Assist practice in entering new opportunities in NavSales when appropriate

  • Bachelor’s Degree in management preferred, with a minimum of 10 years’ experience with a healthcare provider or an outsourcing company on a senior management level

  • Health system (hospital and physician) working experience

  • PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential

  • Innovative, motivated & able to lead by example

  • Excellent verbal and written communication skills

  • Ability to initiate and follow through on projects and work independently with minimal supervision required.

Questions regarding this position, please contact Chris Rivera (Senior Manager, Talent Acquisition) at (714) 361-6836.

  • Strong conceptual, as well as quantitative and qualitative analytical skills

  • Work as a member of a team as well as be a self-motivator with ability to work independently

  • Constantly operates a computer and other office equipment to coordinate work

  • Frequently travels by airplane, train or car as necessary to perform work at another location

  • Regularly uses close visual acuity and operates computer equipment to prepare and analyze and transmit data

  • Generally works in an office environment

Navigant Cymetrix is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information or any other basis protected by law, ordinance, or regulation.

Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.